Ricardo McQuattie

Ricardo McQuattie
  • Global Claims Lead
  • Company: CargoCorp

Ricardo McQuattie is an accomplished Senior Marine and Aviation Claims Executive with over 49 years of experience leading, building, and delivering claims and adjustment operations for a world-leading, multinational corporation.  He is a  strategic leader who is well versed in multiple lines-of-business with a specialty in Marine and Aviation insurance operations and has extensive experience in streamlining operations to reduce expenses and increase profits. Ricardo is a skilled team-builder and strategic planner with solid leadership and organizational skills and is recognized for leading and motivating culturally and operationally diverse teams.

In his most recent position as Global Claims Lead for CargoCorp Underwriters he is helping to develop guidelines and protocols to assist in the handling of claims, ensuring contracts are honored, processes follow local laws and practices. He is committed to develop operational planning, robust metrics measuring, training of key personnel and developing human talent.

Prior to this posting he was SVP Head of Marine Claims, US, and Canada (AIG) Claims, he directed the Marine Claims, US, and Canada operations and managed a team of 25 marine claims adjusters responsible for handling losses in the US and Canada. Ricardo leveraged his deep knowledge of the insurance business to drive productivity by establishing transactional controls and implementing oversight and governance framework strategies that enabled the department processed $304M in indemnity during 2017 with 6300 + open new cases.

As the Lead of Specialty and Marine Claims for Latin America, Ricardo,  leveraged operational, organizational, and subject matter expertise of Specialty and Marine Claims to support a service delivery continuous improvement effort. He assisted in transitioning the operational business model from a geography-based management model to a line-of-business (LOB) model and facilitated the team’s integration of the Latin America and Caribbean Region claims team taking over the Specialty Lines supervision of company claims.

Mr. McQuattie directed the Global Marine claims operations for AIG as the SVP of Marine Claims where he demonstrated his executive leadership skills in building high performing organizations starting with in establishing operational strategies that included workflow, communications, and HR operations– developing organizational goals that align with corporate goals, a customer-focused culture, staffing, training, and development, and promoting the value of diversity.

Riccardo served as the General Manager for Guam Insurance Adjusters, Inc. (a member of AIG) where he managed a Loss adjusting company a staffed by 20 employees handling over 5000 Property, Casualty, Workers’ Compensation, Automobiles, Marine, and Personal Accidents claims yearly.

He defined the strategic direction aligned with company goals and values, and developed business plans to achieve the optimum business performance of the company– P&L, customer satisfaction, and meeting fiduciary and regulatory requirements.

Ricardo attended the Instituto Universitario de Seguros, Caracas, Venezuela, and lives in South Florida.

 Multi-lingual communication skills in English and Spanish and working knowledge in Portuguese.

My Sessions